Me
Growing up, I traveled across multiple countries, which deepened my understanding of diverse cultures, languages, and behavioral patterns. This unique exposure cultivated an ability to empathize, a cornerstone in my UX design career. My interest in user experience began during these formative years, observing my family adapt to new environments, and analyzing mental models that drive our actions.
After earning my masters in design, I started my career with non-profits, creating global brand identities, building multilingual communication systems keeping in mind social, cultural and cognitive humanfactors while teaching design at the university level. My formal UX journey began at IBM, where I developed the language to communicate the processes and observations. At Lenovo, I led usability for the Out-of-Box experience across all ThinkSystems, advocating for user needs at an organizational levels. My role at UnitedHealth Group involved complex projects such as a POC payment platform and an AI-driven clinical decision system, including a major healthcare platform now serving millions in India. Seeking to impact at a granular level, I moved to Omnicell, where I led the integration of diverse products into a unified platform, setting strategic directions for future technologies.
I bring eight years of experience leading design teams within healthcare. I am dedicated to elevating user engagement through strategic, thoughtful design that resonates across diverse mental models. I thrive on tackling complex systems and leveraging advanced technologies to improve outcomes. I live in Cary, North Carolina with my partner and two teenage kids. If my expertise aligns with the needs of your team, I would love to connect.
On this journey, I've grown in so many ways, both personally and professionally. Over the last few years, through scribbling in notebooks and jotting down thoughts at the end of every day, I mapped my learnings:
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I learned quickly that design is about connecting people. Design teams can unite diverse perspectives to create exceptional products for our users. I enjoy collaborating (forming friendships along the way) across multi-functional teams, all driven by the shared goal of building user-friendly products.
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I refined my approach to articulating design choices, bridging the gap between engineering and product. By aligning design decisions with business objectives, I had to clearly highlight the pivotal role of design in enhancing product functionality, fostering innovation, and driving strategic outcomes. I focus on showing how our design choices can drive the business forward.
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My journey has shown me the power of leading by example and influence, especially within large global teams. I have leaned on facts and figures to guide decisions. By communicating with stories, and advocating for end user I have built the ability to influence up the chain and across.
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My best work came from environments where I felt safe and supported, where mistakes were okay because they help us learn and grow, where trust and genuine care are the foundations. I have always prioritized fostering trust and authenticity among peers and mentees, nurturing a culture of support and understanding.
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Excellence isn't a fixed destination; it is really about pushing myself and setting personal benchmarks. This approach does not just lift my spirits—I have noticed, it encourages those around me to aim higher, creating a wave of positive energy across the team.